Return Policy
While Petnerd will take every effort to ensure that all its products are up to the highest level of standards and that no defective product(s) are shipped to its clients, defects can go undetected or occur during transport.
Please ensure you keep proof of purchase and the original packaging should you in the unlikely instance need to return any product(s).
Our food guarantees and returns follow the relevant brands returns guidelines and if you are unsure about the returns process, please do not hesitate to reach out to us so that we can assist you. Should you wish to exchange or return the product(s) for a refund please retain the original packaging and do not open or use the product(s) and contact Petnerd by call/whatsapp on +27 73 016 7911 or email fiona@petnerd.co.za
If your purchased product(s) had a voucher redeemed against the purchase, and you wish to return the product(s), the voucher will be refunded or credited to your account and the rand value will be refunded to the original payment method where possible unless if an alternative has been explicitly arranged in writing with Petnerd.
Exclusions
Under no circumstances may you return product(s) that have been repaired, incorporated or added to, altered or damaged/broken due to a use other than specified by the website or product manufacturer.
Returns procedure
- Notify Petnerd via whatsapp on +27 73 016 7911 or email fiona@petnerd.co.za and include images and a detailed description of the reason for a return or refund.
- Specify if you would like to exchange or would like a refund or store credit.
- Pack product(s) and their original packaging into a box.
- Our courier will arrange to collect the box at an arranged time.
Reserved rights
Petnerd reserve the right, in the interest of fraud prevention, to refund or cancel any orders with notice given to the buyer.
Petnerd reserve the right, in the interest of suspicion or abuse of it’s return policy to deny a refund or exchange of product(s).